Privacy Policy

Who We Are

Nagano Snow Shuttle is operated by JHN Travel Ltd, a registered travel service provider based in Japan. We provide shuttle transportation services between airports and ski resorts in the Nagano region. This privacy policy applies to all customers who book our services through our website, mobile platform, or travel agents.

Information We Collect

To provide you with reliable shuttle services, we collect the following types of information:

• Personal Details — Name, email address, phone number, and nationality.
• Travel Information — Flight numbers, arrival/departure times, accommodation details, and pickup/dropoff locations.
• Booking Data — Reservation dates, passenger counts, luggage requirements, and special requests.
• Payment Information — Transaction details processed through our secure payment provider (we do not store full credit card numbers).
• Communication Records — Emails, messages, and support interactions to assist with your booking and service delivery.
• Website Usage — IP address, browser type, pages visited, and timestamps to improve our platform and user experience.

How We Use Your Information

We use your personal information only for purposes directly related to providing shuttle services and improving your experience:

• Processing and confirming your shuttle reservations.
• Coordinating pickup and dropoff logistics with drivers and accommodation providers.
• Sending booking confirmations, service updates, and important travel notifications.
• Responding to customer support inquiries and resolving service issues.
• Processing payments and maintaining transaction records.
• Complying with legal obligations under Japanese law and transport regulations.
• Analyzing service usage to improve our platform and customer experience.

How We Protect Your Data

Your information is stored securely using Supabase cloud infrastructure with encryption both at rest and in transit (TLS 1.2+). We implement industry-standard security measures including:

• Encrypted data transmission for all sensitive information.
• Restricted access to customer data limited to authorized personnel only.
• Regular security audits and system monitoring.
• Secure backup systems to prevent data loss.

Sharing Your Information

We only share your personal information when necessary to provide our services or comply with legal requirements:

• Service Delivery — Drivers and operations staff receive passenger names, pickup details, and contact information to coordinate your shuttle service.
• Accommodation Providers — Hotels and lodges may receive your name and arrival time when we coordinate pickups at their properties.
• Travel Agents — If you book through a travel agent, we share booking confirmations and service updates with them on your behalf.
• Payment Processors — Transaction information is shared with our secure payment provider to process your booking payment.
• Legal Requirements — We may disclose information to comply with court orders, government requests, or legal obligations.
• Emergency Situations — In the event of a safety concern or emergency, we may share relevant information with authorities or emergency services.

How Long We Keep Your Data

We retain your personal information for different periods depending on the purpose:

• Booking Records — Maintained for 7 years to comply with Japanese tax and business record-keeping requirements.
• Communication Records — Kept for 2 years to assist with service inquiries and quality improvement.
• Marketing Consent — Stored until you withdraw consent or we no longer need it for the stated purpose.
• Website Analytics — Anonymized data may be retained indefinitely for operational analysis.

After these periods, personal data is either securely deleted or anonymized so it can no longer identify you.

Your Privacy Rights

You have important rights regarding your personal information:

• Access — Request a copy of the personal data we hold about you.
• Correction — Ask us to update or correct inaccurate information.
• Deletion — Request deletion of your data where we have no legal obligation to keep it.
• Objection — Object to how we process your data in certain circumstances.
• Portability — Receive your data in a structured, commonly used format.
• Withdraw Consent — Unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us using the details in section 11.

Cookies & Website Tracking

Our website uses cookies to enhance your browsing experience and improve our services:

• Essential Cookies — Required for the booking system to function properly (cannot be disabled).
• Analytics Cookies — Help us understand how visitors use our website to improve functionality.
• Preference Cookies — Remember your settings and choices for a better experience.

We do not use advertising cookies or sell your browsing data to third parties. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect website functionality.

Marketing Communications

With your consent, we may send you promotional emails about special offers, seasonal schedules, and service updates. You can unsubscribe at any time by:

• Clicking the “unsubscribe” link in any marketing email.
• Contacting our customer support team.
• Updating your preferences in your booking account.

Please note that even if you unsubscribe from marketing emails, we will still send essential service communications related to your bookings.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by:

• Posting the updated policy on our website with a new effective date.
• Sending an email notification to customers with active bookings.

We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy, wish to exercise your data rights, or have concerns about how we handle your information, please contact us:

We aim to respond to all privacy inquiries within 5 business days.