Each passenger on the Nagano Snow Shuttle is allowed one piece of checked luggage and one small carry-on item. The carry-on should be small enough to fit under your seat, on your lap, or in the overhead compartment, ensuring a safe and comfortable journey for all passengers.
If you plan to travel with additional luggage, you can purchase excess baggage in advance during your reservation, which guarantees space for your extra items. Alternatively, you may request to bring extra luggage on the day of travel, but please note this is subject to space availability and not guaranteed.
We recommend pre-booking any additional baggage to ensure a smooth and stress-free boarding experience, especially during peak travel periods.
*Please note that these are general guidelines for average maximum luggage sizes. The size of the overhead compartment may vary depending on the bus, so we recommend keeping your carry-on compact and lightweight to ensure it fits safely and comfortably.
Luggage allowance is 1 piece of checked baggage per person, and 1 small carry on item to be put on your laps, under your seat or in the overhead compartment. Excess luggage can be purchased at reservation (guaranteed) or on the day (subject to space availability).
Yes, you may bring skis or snowboards as your item of luggage included in your ticket.
If you have one ski bag and one suitcase, you will have to purchase one extra piece of luggage.
Carry on luggage can be stored on your lap, under your seat or in the overhead compartment.
Small check-in sized suitcases are generally ok however, overhead luggage compartment size varies from bus to bus.
You can purchase extra luggage through the “Check Reservation” button at the top of this page.
We are very sorry but under Japanese law we are unable to transport goods or luggage without the owner.
If you have lost checked-in luggage, please fill out our Lost Property form as soon as possible so we can investigate. We will contact you once we have investigated.
If you have lost carry-on luggage, please fill out our Lost Property form as soon as possible so we can investigate. An investigation will usually take up to 10 days. Because of the number of lost property enquiries we receive, we will only come back to you if the item is found.
