Cancellation Policy
Cancellation fees vary depending on the service you have booked and the timing of your cancellation. Please review the specific cancellation terms for your booking type below.
Important Information
All cancellation requests must be submitted via the booking management portal. Cancellations are effective from the date and time JHN Travel Ltd receives your cancellation request.
Cancellation requests received after 4:00 PM Japan Standard Time (JST) are deemed to be received the following business day.
Refunds will be processed to the original payment method less applicable cancellation fees. Bank transfer fees and foreign exchange costs are the responsibility of the customer.
Snow Shuttle Services
Non-Refundable Bookings
Non-refundable bookings cannot be cancelled or refunded under any circumstances, including but not limited to illness, flight delays, weather conditions, or personal emergencies.
Standard Bookings
Standard bookings may be cancelled according to the following fee structure based on the number of days before your scheduled travel date:
Cancellation fees are calculated as a percentage of the total booking amount.
Private Charter Services
Private charter bookings are subject to different cancellation terms due to their custom nature and vehicle allocation requirements.
Cancellation fees are calculated as a percentage of the total charter booking amount. The 25% fee for cancellations more than 30 days in advance represents the loss of your deposit.
Cancellation requests received after 4:00 PM Japan Standard Time (JST) are deemed to be received the following business day.
Bus + Train Package Services
Bus + Train packages follow the same cancellation policy as Snow Shuttle Standard Bookings. Cancellation fees are calculated based on the number of days before your scheduled travel date:
Cancellation fees are calculated as a percentage of the total package amount, including both bus and train components.
No-Show Policy
Customers who fail to board at the designated time and location without prior cancellation notification are considered “no-shows” and will be charged 100% of the booking amount with no refund.
If you realize you will miss your scheduled service, please contact us immediately. We may be able to accommodate you on a later service subject to availability, though change fees may apply.
Service Cancellation by JHN Travel Ltd
In rare circumstances, JHN Travel Ltd may need to cancel services due to:
- Severe weather conditions making travel unsafe
- Natural disasters or government orders
- Mechanical failure or vehicle unavailability
- Insufficient bookings (applicable to certain services only)
In the event JHN Travel Ltd cancels your service, you will receive a full refund of all amounts paid, or may choose to transfer your booking to an alternative date subject to availability at no additional charge.
JHN Travel Ltd is not liable for any consequential losses, additional accommodation costs, or other expenses resulting from service cancellations due to circumstances beyond our control.
Changes vs. Cancellations
Changing your booking to a different date or time is different from cancelling. Please refer to our Terms & Conditions for information about change fees and procedures.
In general, changes made well in advance may incur lower fees than cancellations, though all changes are subject to availability.
Travel Insurance
We strongly recommend purchasing comprehensive travel insurance that covers trip cancellations, interruptions, and delays. Many circumstances that result in cancellations (such as illness, injury, or flight delays) may be covered by travel insurance but are not eligible for refund under our cancellation policy.
JHN Travel Ltd does not provide travel insurance. Customers are responsible for obtaining their own coverage if desired.
Refund Processing
Approved refunds are processed within 10 business days of the cancellation request being approved. Refunds are returned to the original payment method used for booking.
For credit card refunds, please allow an additional 5-10 business days for the refund to appear on your statement, depending on your card issuer’s processing time.
Bank transfer refunds may incur processing fees which will be deducted from the refund amount. Currency conversion fees may also apply for international refunds.
Questions & Support
If you have questions about cancellation policies or need to cancel your booking, please contact us:
Nagano Snow Shuttle — Customer Support
Email: support@naganosnowshuttle.com
Booking Management: Booking Management Portal
Our support team is available to assist you with cancellations and answer any questions about your specific booking.